Refund policy

Returns

Exchanges or refunds will be approved on-site at a show for the following reasons:

- Cases that are damaged or defective upon delivery
- If fewer cases are needed than originally rented

All exchanges or refund requests must be made during the event and are subject to inspection and approval by a Zion Cases representative.

Refunds (if applicable)

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. All returns must be returned before a refund is processed. 

Late or missing refunds (if applicable)

If you haven’t received a refund after 5-7 business days, please contact us at help@zioncases.com

Exchanges (if applicable)

If you need to exchange your case for the same item or want to upgrade, send us an email at help@zioncases.com (All exchanges are subject to shipping charges)